Non-Clinical Healthcare Programmes

Use this prospectus

Use the buttons to explore programmes, packages and booking routes. This version contains non-clinical workforce programmes only.

• Medical terminology is included as a non-clinical programme.
• Clinical skills, diagnosis, treatment, prescribing and medicines preparation are excluded.
• Each programme includes a course summary, learning outcomes and an enquiry route.

Tip: use the arrow keys, or the buttons at the foot of the screen, to move between slides.

Why non-clinical training matters

Confidence, consistency and safer administration support better patient experience.

• Reception, administration, care navigation and management teams are often the first point of contact for patients.
• Structured training helps staff understand boundaries, escalation routes and consistent communication.
• Practice managers need practical leadership, governance, contract and workforce-development skills.
• Clear medical terminology supports accurate communication and record handling without crossing into clinical judgement.

Designed for healthcare operations, not clinical authorisation.

Non-clinical programme directory

Select a course to view its summary, outcomes and enquiry route. All programmes are non-clinical and available as live online, facilitated in-person, blended, or licence-ready learning packs.

Suggested learning pathways

Build a package around role, experience and organisational priority.

Front Door Confidence

Reception Excellence → Communicating with Confidence → Customer Service & De-escalation → Cultural Awareness

Admin Accuracy

Medical Terminology → Prescription & Medicines Terminology → Correspondence & Workflow → Digital & Data Quality

Manager Readiness

Practice Manager Foundation → HR & Supervision → GP Contract & QOF → Advanced Practice Management

Organisational Academy

Choose 6–13 modules with licence, facilitator guides, evaluation and quarterly reporting.

Every pathway can include learner workbooks, facilitator guide, knowledge checks, attendance evidence, completion wording and evaluation summary.

Commercial packages

Indicative organisational pricing. The final proposal depends on scope, delivery route and customisation.

*Plus VAT if applicable. Optional add-ons: 90-minute webinar £1,950; half-day facilitated session £2,850; full day £4,350; local customisation from £2,250; new course commission from £7,500.

Book or enquire

Tell us what you need and we will prepare a proposal built around your organisation.

07784 165561  |  athenalearninghub@outlook.com  |  athenalearninghub.com  |  Company No: 17331275

Scope, safety and source register

Prospectus content is designed for non-clinical workforce education.

• Athena programmes provide education, confidence-building and workplace implementation support.
• They do not replace statutory, regulatory, employer, university or accredited programme requirements.
• Completion does not extend scope of practice or authorise clinical decisions.
• Local policies, escalation contacts and role boundaries must be confirmed by the purchasing organisation.

Source alignment

• NHS England: How to improve care navigation in general practice — all staff can undertake care navigation and should be trained to do it safely and consistently.
• NHS England: NHS Long Term Workforce Plan — supports primary and community care, population health, prevention and care closer to home.
• GOV.UK / Skills England: apprenticeship standards define skills, knowledge and behaviours by job role.
• Skills England: Business Administrator Level 3 — transferable knowledge, skills and behaviours for administration services.
• BMA: training resource for GP practice staff — supports role-appropriate mandatory and statutory training awareness.
• NHS England: Working with people and communities short course — open to NHS and social care staff including receptionists.