Safeguarding & Child Protection
The welfare of every learner comes first. Tutors follow clear safeguarding practices, and any concern about a child or vulnerable learner is recorded and acted on without delay.
Athena Learning Hub - global online learning for confident progress
Policies & Procedures
Safe, fair and transparent learning
Athena Learning Hub is built on trust. These policies and procedures explain how we keep learners safe, protect your information and make sure every family experiences fair, respectful and professional support.
Our policies
The commitments that guide our practice
Each policy is available in full on request, and our safeguarding leaflets can be downloaded below. Here is a clear summary of what every family can expect from Athena Learning Hub.
Equality, Diversity & Inclusion
Every learner is welcomed, respected and valued. We provide inclusive tuition free from discrimination, and adapt our teaching to meet individual needs and backgrounds.
Privacy & Data Protection
Personal information is collected only where needed, stored securely and never shared without consent. We handle all learner and family data in line with UK GDPR.
Online Safety
Live sessions take place in a secure online environment. Cameras, links and platforms are managed carefully to keep learners safe throughout every lesson.
Code of Conduct
Learners, tutors and families share a commitment to kindness, respect and professionalism, creating a calm and positive space where everyone can learn.
Complaints & Concerns
We take all feedback seriously. Concerns are listened to, handled fairly and resolved promptly, so families always feel heard and supported.
Our EDI promise
Equality, diversity and inclusion at our core
We are committed to creating a learning community where every individual feels respected, valued and heard. Our Equality, Diversity and Inclusion promise sets out how we make sure learning at Athena is open and welcoming to all.
Request our full EDI policy
How it works
Our procedures, step by step
From first enquiry to ongoing support, here is the clear pathway every family follows with us.
1. Enrolment & assessment
Families get in touch, share their learner’s goals and complete a free initial assessment so we can plan the right level of support.
2. Agreeing a plan
We confirm session times, subjects and the chosen package, and set out clear expectations around scheduling, cancellations and progress reviews.
3. Ongoing review
Progress is tracked every session, with regular term reports for parents and open communication whenever a learner’s needs change.
4. Raising a concern
Any concern can be raised directly with us by email or phone. We acknowledge it quickly, look into it fairly and keep families informed until it is resolved.